Toll Free - (800) 253.9653
Welcome to the North Carolina Medical Board’s Complaint Department. The Board issues licenses to physicians, physician assistants, nurse practitioners, perfusionists, anesthesiologist assistants and clinical pharmacist practitioners (referred to as licensees). It also investigates allegations of incompetence and other misconduct and, where appropriate, takes remedial or disciplinary action. The Board does not have authority over hospitals, nurses, dentists, optometrists, podiatrists, and certain other medical professionals. The Board recommends that consumers read the Complaint FAQs before submitting a complaint.
Your complaint is important to the Board so it is essential to provide a clear and detailed statement of your concerns as it relates to the licensee. A copy of your complaint will be provided to the licensee identified in your complaint for his/her review and response to the Board. Copies of your medical records may be obtained from the licensee as part of the review process. Please be sure to include the patient’s full name and date of birth, names of any hospitals or health care facilities where care was received and specific date(s) of all appointments and consultations referenced in the complaint.
Filing a complaint online
Complaints can be filed online and submitted to the Complaint Department through the Board’s website. This is the fastest and easiest method to notify the Board of your concerns and can be done by accessing the online form to the right.
Filing a complaint by mail
If you have records and other documents to submit, you may send your complaint via regular mail. Please download a form, which can be accessed by clicking on the “Complaint Form” button to the right. If you prefer, you may also call the Board to request that a complaint form be mailed to you.
If you have additional questions please contact the Board’s Complaint Department at 1-800-253-9653 (ext. 232, 236 or 261).
You should receive email acknowledgement within two weeks. If not, please send an email to firstname.lastname@example.org
Complaints from patients and others are the Board’s single largest source of information about possible misconduct or quality issues among its licensees. Each complaint is thoroughly evaluated to determine if a violation of Board policy or state law has occurred and, thus, may warrant formal discipline. Each year the Complaint Department processes more than 1,200 complaints and interacts with thousands of North Carolina citizens who contact the Board for guidance in dealing with issues with their medical providers.
Under state law, complainants have the right to be informed of the outcome of their complaints, even if it does not result in public discipline. However, a licensee’s complaint history is confidential. State law prohibits the Board from saying whether patients have filed complaints about a particular practitioner.