File a complaint
The complaint process is open to any individual or organization interested in filing a complaint against a licensee of the NC Medical Board. Complaint forms are accepted from patients, family members and other members of the public, as well as from medical professionals and health care organizations such as hospitals, pharmacies, insurance companies, health care agencies or other entities.
It is essential to provide a clear and detailed statement of concerns regarding the licensee. A copy of the complaint will be provided to the licensee to allow him or her to provide a response to the Board. Copies of medical records may be obtained as part of the review process. If the complaint involves a specific patient, please be sure to include the patient’s full name and date of birth, names of any hospitals or health care facilities where care was provided and specific date(s) of all appointments and consultations referenced in the complaint.
The Board recommends reading the Complaint FAQs before submitting a complaint.
Filing a complaint online
The online complaint form is the fastest and easiest way to notify the Board of concerns. Access the form above, at right. NOTE: Attachments submitted with a complaint may not exceed 20 MB. Complaints submitted with attachments that exceed 20 MB will not reach the Board.
Filing a complaint by mail
If paper records and other documents must be submitted, send the complaint via regular mail. Please download a complaint form at right. You may also call the Board to request that a complaint form be mailed to you.
Please contact the Board’s Complaint Department with additional questions at 1-800-253-9653 (ext. 232 or 236).
Complaints will be acknowledged via email within two weeks. If no acknowledgment is received, send an email to email@example.com
Complaints are the Board’s single largest source of information about possible misconduct or quality issues. Each complaint is thoroughly evaluated to determine if a violation of Board policy or state law has occurred. Each year the Complaint Department processes more than 1,200 complaints and interacts with thousands of North Carolina citizens who contact the Board for guidance.
Under state law, complainants have the right to be informed of the outcome of their complaints, even if it does not result in public discipline. However, a licensee’s complaint history is confidential. State law prohibits the Board from stating whether complaints have been filed about a particular practitioner.