File a complaint
The complaint process is open to any individual or organization interested in filing a complaint against a licensee of the NC Medical Board. Complaint forms are accepted from patients, family members and other members of the public, as well as from medical professionals and health care organizations such as hospitals, pharmacies, insurance companies, health care agencies or other entities.
Obtaining Medical Records - If the licensee/medical practice in possession of the patient’s medical records fails to respond to a formal request to provide copies of records in a timely manner (e.g. within 30 days) the patient requesting records may submit a complaint (in writing) with the Medical Board. Access the online complaint form (above).
Key information about filing a complaint:
- There is no “statute of limitations” with respect to filing a complaint. However, the Board is generally best able to obtain accurate and complete information when a complaint is submitted as soon as possible after the matter that prompted the complaint.
- A copy of the complaint will be provided to the licensee to allow him or her to provide a response to the Board.
- Copies of medical records may be obtained as part of the review process.
- If the complaint involves a specific patient, please be sure to include the patient’s full name and date of birth, names of any hospitals or health care facilities where care was provided and specific date(s) of all appointments and consultations referenced in the complaint.
- Complaints will be acknowledged via email within two weeks. If no acknowledgment is received, send an email to firstname.lastname@example.org
The Board recommends reading the Complaint FAQs before submitting a complaint.
Methods of filing complaints
Online: Most complaints are submitted online (access form above, at right) NOTE: Attachments submitted with a complaint may not exceed 20 MB. Complaints submitted with attachments that exceed 20 MB will not reach the Board.
Regular mail: If paper records and other documents must be submitted to the Board along with your complaint, send the complaint via regular mail. Please download a complaint form (under Resources above and at right). You may also call the Board to request that a complaint form be mailed to you.
Will my complaint be taken seriously?
Each complaint is thoroughly evaluated to determine if a violation of Board policy or state law has occurred. NCMB may take public action only in matters where it is determined that a violation of Board policy or state law occurred.
Under state law, complainants have the right to be informed of the outcome of their complaints, even if it does not result in public discipline. However, a licensee’s complaint history is confidential. State law prohibits the Board from stating whether complaints have been filed about a particular practitioner.
Please contact the Board’s Complaint Department at 1-800-253-9653 (ext. 501).