Click blue arrow next to each question to expand and see FAQ answer.
Does NCMB regulate the practice of telemedicine?
NCMB regulates the practice of medicine, which may be provided either in person or via telemedicine. When the patient is located in North Carolina at the time of care, North Carolina law applies.
Does a physician or PA need a NC professional license to treat NC residents via telemedicine?
Yes. The practice of medicine takes place where the patient is physically located at the time of care. Except in limited situations permitted by law, an NC professional license is required to provide care via telemedicine to any patient who is physically located in NC.
Is there a different standard of care for medical care provided via telemedicine?
No. Care delivered via telemedicine must meet the same or similar standards of care as medical care provided to patients in person.
A remote medical visit can’t include all of the same things that would typically be part of an in person examination, so how can providers ensure they meet equivalent standards of care?
NCMB’s position is that, for telemedicine to be an appropriate method of treatment, the medical professional must be able to gather sufficient clinical information to provide care, including establishing a diagnosis, regardless of the specific methods used to gather this information. If a clinician cannot gather sufficient clinical information to provide care, then telemedicine is not appropriate for the patient in that circumstance. Read additional guidance in NCMB’s Telemedicine position statement.
May I file a complaint against a physician or PA I see via telemedicine?
Yes. The method by which medical care is delivered does not determine whether the licensed medical professional is subject to oversight by the North Carolina Medical Board.
What should I do if my medical condition worsens after a telemedicine visit with a medical professional?
You should seek treatment in person, such as at your primary care practice, an urgent care or an emergency room, depending on the severity of your medical condition. It is generally not advisable to follow up via telemedicine if a medical condition has not responded to the recommended treatment.